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At what temperature should I expect LUIGI'S Real Italian Ice products to be when I purchase them?

The entire LUIGI'S product line should be stored in the frozen food section of the supermarket, which means if a product box does not feel cold to the touch, alert an employee and choose a different box.

How long can I keep LUIGI'S Real Italian Ice products in the freezer?

LUIGI'S Real Italian Ice products retain their quality in the freezer for up to two years from the date of manufacture. As with all frozen food products, if the product has not been stored at zero degrees Fahrenheit, then freezer burn can occur. If the product has been subjected to several freeze/thaw cycles, then the product's overall texture and taste will be affected.

What causes ice crystals to form on top of the product?

Ice crystals occur naturally in frozen products. Excessive ice crystals (a snowy appearance) may result from fluctuations in storage temperature.


How do I read the date code on my box?

The code shows the expiration date on the product (ten digits). The first two digits are the month, the next two are the day, the last two are the year and last four digits are the military time.

Are LUIGI'S Real Italian Ice products Kosher?

Yes, all of our LUIGI'S products are certified by OU.

My child has a food allergy. How do I know which LUIGI'S products he or she can safely eat?

For detailed allergy inquires please contact us or call 800-486-9533.

Do LUIGI'S Real Italian Ices contain gluten?

No. All of our LUIGI'S Real Italian Ice products are gluten free.

I like my LUIGI'S a bit softer. Do you have any suggestions?

To soften LUIGI'S Real Italian Ice, remove lid and microwave one cup at a time on HIGH for 15-20 seconds. Due to variations in ovens, times may need to be adjusted.

Do you have any coupons avaliable?

Periodically we offer cents-off coupon inserts in your local newspapers. In addition you can sign up for coupon offers by visiting our offers page.

How can I find a store near me that carries LUIGI'S Real Italian Ice?

To locate a store near you enter your zip code into our product locator at the top of this page.

What if I cannot find my favorite LUIGI'S Real Italian Ice product?

We would like to have all stores carry all of our products. Unfortunately, this isn't always the case.  We recommend you express your interest in purchasing a particular product to your local store's frozen food manager.

I am in Canada, how can I locate LUIGI'S in my area?

Unfortunately, our web store locator is not capable of locating products in Canada. To do so, you must submit an inquiry to our consumer relations department, via our contact us page.

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